Frequently Asked Questions
How long does shipping take?
Orders are processed and dispatched within 1–2 business days. Delivery typically takes 7–12 business days depending on your location, though international customs processing can occasionally extend this.
Do you ship internationally?
Yes, we ship to [list countries or "most countries worldwide"]. Please note international orders may be subject to customs duties or import taxes, which are the customer's responsibility.
How can I track my order?
Once your order ships, you'll receive an email with tracking information so you can follow its journey to you.
What payment methods do you accept?
We accept [Visa, Mastercard, PayPal, Shop Pay, Apple Pay, etc. — list what your store actually supports].
Can I change or cancel my order?
If your order hasn't shipped yet, contact us as soon as possible at [support email] and we'll do our best to accommodate changes. Once dispatched, we're unable to modify or cancel the order.
What if my item arrives damaged or faulty?
We're sorry to hear that! Please contact us at [support email] with your order number and a photo of the issue, and we'll sort out a replacement or refund.
Do you offer returns or refunds?
Yes — see our full [Returns & Refunds Policy] for details on eligibility and how to start a return.
Are your products good quality?
Absolutely. We carefully select bathroom essentials that combine durability, function, and style, so every item meets our quality standards before it reaches you.
My order hasn't arrived yet — what should I do?
If your order hasn't arrived within the estimated delivery window, reach out to us at [support email] with your order number and we'll investigate right away.
How do I contact customer support?
You can reach us anytime at [tryaqorisupport@gmail.com], and we'll respond within [09:00 - 15:30 /business days].