Order Processing
All orders are processed and dispatched within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Delivery Times
Once dispatched, delivery typically takes 7–12 business days, depending on your location and local customs processing. Please note that delivery estimates are not guaranteed and may occasionally be affected by factors outside our control, such as customs delays, carrier delays, or weather events.
Shipping Rates
Shipping costs are calculated at checkout based on your location and order details. [Add specifics here — e.g., "Free shipping on orders over $X" or flat-rate details, if applicable.]
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your package's progress.
International Orders
We currently ship to [list countries/regions, or "most countries worldwide"]. International customers are responsible for any customs duties, taxes, or import fees charged by their country. These are not included in the order total and are the responsibility of the customer.
Delayed or Missing Orders
If your order hasn't arrived within the estimated delivery window, please contact us at [support email] and we'll be happy to look into it for you.
Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.